Refund & Return Policy

At Plantify, customer satisfaction is important to us. If there is an issue with your order, please contact our support team at support@theplantifyworld.com.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received, unused, undamaged, and in its original packaging.

To request a return, please contact us at support@theplantifyworld.com with your order number and the reason for your request.

Please do not return any products without contacting our customer support team first.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@theplantifyworld.com.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the product and packaging

Our team will review your request and provide the appropriate solution.

Change of Mind

If you wish to return a product because you changed your mind, please contact us within 30 days of delivery.

Return shipping costs may be the responsibility of the customer unless the product was damaged, defective, or incorrectly supplied.

Non-Returnable Items

Items that have been damaged after delivery, significantly altered, used improperly, or returned without their original packaging may not be eligible for a refund.