Shipping Policy
At Plantify, we carefully prepare every order to ensure your plants arrive safely and ready to transform your space.
Order Processing
Orders are typically processed within 1–4 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Shipping
Plantify ships internationally to supported destinations.
Delivery times vary depending on the destination, local carrier operations, customs procedures, and other circumstances outside our control.
Estimated delivery times are provided during the ordering process or after shipment and should be considered estimates rather than guaranteed delivery dates.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address provided when placing your order.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Multiple Packages
Depending on product availability, package dimensions, or fulfillment location, products from the same order may occasionally arrive in separate packages.
If this happens, you may receive more than one tracking number.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your delivery information, please contact us immediately at support@theplantifyworld.com.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Delays
Although we work to ensure orders arrive within the estimated delivery period, occasional delays may occur due to customs processing, carrier delays, severe weather, high-demand periods, or other circumstances outside our reasonable control.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact:
Include your order number and any relevant photos or tracking information so our team can investigate.
Customs & Import Charges
International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country.
Where applicable, such charges may be the customer's responsibility unless otherwise stated during checkout or required by applicable law.
Contact Us
If you have any questions regarding shipping or your order, contact:
Plantify
Email: support@theplantifyworld.com